Thomas Chatfield - Camber Aviation
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By: Richard Roseman – Managing Director, Jet Cabin Freshbook
When a private aircraft owner makes the decision to step up from a bizjet to a VVIP, it's more than merely moving from a 150' yacht to a 200 footer - way more. It's no longer merely about size, it's about, well...almost everything. Probably the biggest single distinguisher is that a new VVIP aircraft (be it a narrow or wide-body) is not delivered to you, ready to take your family to the Monaco Grand Prix. It's delivered as a 'green' aircraft - flyable to be sure, but aft of the flight-deck, looking even more sparse that a military transport. So for your $60 ML or so, you've purchased an asset you literally can't use and must undergo 12 months or more of outfitting before you can even think about it. And that's only where the differences begin.
Thoamas Chatfield is CEO and Owner of Camber Aviation in Vancouver, Canada - and his entire business is about taking the uninitiated buyer through the complex maze of a new VVIP project and the ownership that follows.
In a March 12th interview with Mr. Chatfield, he layed out the finer points of what his firm, Camber Aviation, does for its clients and why this relatively new type of resource is becoming more and more an essential (and critical) piece of the VVIP puzzle, for owners.
"The Completion Manager", says Chatfield, "is Not Enough! A Private Jet Owner Deserves More."
Said Thomas Chatfield in his opening remarks...."A one-of-a-kind private jet that meets your needs and reflects your aspirations requires complete bespoke solutions. Our experts have created a tailored package that delivers above and beyond standard completion management services - the Streamline Method™. Camber has built a bridge connecting private jet clients to a robust aircraft selection and outfitting process focused on delivering exactly the aircraft you envision."
"It requires a series of complex actions to create the ideal private jet for any individual or family. All steps, from identifying the right type of aircraft for you to green aircraft acceptance, cabin design, engineering, outfitting, certification and entry into service, used to be done individually. Complete solutions were unavailable, for new and experienced jet owners alike - until now".
"The typical completion manager can be very useful, but as good as they are, they have limitations" explains Chatfield. "This lack of continuity can cost serious time, money and enjoyment for the end user. In order to develop the best possible tailored aircraft solution, our Streamline Method™ is the only process of its kind. It fully integrates objective, insightful guidance from your initial idea of a private jet to 'fly-away' day".
In talking with Mr' Chatfield, it became clear that Camber’s team of corporate jet experts have indeed leveraged their first-hand knowledge and philosophy of continuous improvement to develop a methodology that ensures best-practices and efficiencies are applied to each project. In looking at their roster of clients, the process is reliable and predictive - clearly producing exceptional results. According to Chatfield, each of their team members has demonstrated their expertise in corporate aviation for at least fifteen years and holds an aircraft maintenance engineer's licence and/or advanced aviation degree. Collectively, they have over a century of combined aviation experience", he boasts "and therefore, as a company, we represent one of the most capable teams in the world today".
Together, Camber and its elite team of specialists have developed a simple, yet proven and exceptionally effective approach, that delights its private, corporate and head-of-state clients. Camber’s core methodology resides in its robust 6-stage process that guarantees an exceptional outcome and relieves the stresses, the stumbling blocks and the all-too-common uncharted encounters, normally associated with a VVIP project.
1. Understanding Your Vision
We give our time, first and foremost. We need to understand our customer's vision, their needs and expectations of the perfect private jet. It all begins with listening. Important questions extract essential information like a conductor coaxes the best performances from talented musicians. What do you dream of? When you envision travel, what is paramount for you? Our customer's prerequisite performance, dining, entertainment and communications desires, all guide us onto the right path. Camber's highly specialized focus, knowledge and experience are brought to bear in delivering the perfect private jet to fit our clients.
2. Introducing a Wealth of Choices
Only after we truly understand our customer's expectations, does our team perform its meticulous research, preparing a detailed market survey of candidate aircraft. We consider the right aircraft type, whether new or pre-owned, its capabilities and the modifications that need to be performed to reflect the customer's requirements and sense of style.
3. Identifying the Best Value Solution for You
One of the greatest opportunities for success in business aviation is understanding the real cost of your jet and how long the project will take. Camber’s Streamline Method™ ensures that their customers get a clear budget and realistic timelines from project start to the delivery of the aircraft.
4. Selecting the Exceptional
In many ways, finding a perfect aircraft is much like discovering the perfect watch. Maybe you want outward elegance, like a Cartier or Patek Phillipe, or possibly you’re looking for the strong and unmistakable lines of a Rolex or the delicate complexity of a Piaget. Look, function and fit are valuable. "But beyond all, it is value that is admired", Mr. Chatfield point out. Camber performs a detailed technical survey of the shortlisted jet, inspecting the aircraft and performing a thorough review of its historical and maintenance records. Camber's renowned survey reports will highlight all issues and associated costs. Once decided, Camber provides full technical back-up and guidance to reinforce the purchase negotiation process.
5. Outfitting Your Bespoke-Aircraft
We afford our clients the ability to sit back and let us work our magic, relieving them of the often onerous complexities", says Chatfield, "We also ensure the finished aircraft matches our customer's vision - most important! Our focus is on the details. Whatever our customer's need, from new-build completions and cabin refurbishments, to system upgrades and heavy maintenance management. Camber’s expertise and professionalism is invested to ensure your aircraft is outfitted to an exceptional quality and delivered on time and within budget. We are meticulous in our inspections and checks. The result is a bespoke private jet that reflects their unique style and values."
6. Crafting a Smooth Take-Off
"Well before the aircraft is complete, we devise a plan to manage and operate your new jet. When the finished aircraft rolls out into the sunshine, the tailored solution, perfectly crafted to your needs, is already in place". explains Chatfield. "All details are accounted for, from flight crew to operations, maintenance and support. From your inaugural flight everything is perfect, and you are left only to concentrate on enjoying each and every trip."
"Forget the Past" he explains "Camber’s Streamline Method is the Future. It combines genuine, objective advisory and management services for the private jet industry. It was developed from wisdom gained through decades of industry experience. We’ve encountered the best the industry had to offer and witnessed the pain that could have been prevented through well thought-out processes. This Streamline Method surpasses the results of conventional completion managers and delivers exceptional aircraft, your private jet. Additionally, we restrict our capacity", claims Chatfield, "focusing on a maximum two projects at a time, to ensure that our clients receive concierge service throughout their project. A visionary client sets the entire process in motion."
Camber Aviation Management is a company of aircraft completion experts and trusted advisors who guide the entire outfitting process from initial cabin definition to final delivery. Their extensive knowledge and experience are crucial tools in managing the complex task of transforming a green aircraft into an extraordinary corporate jet - and in updating and refurbishing aircraft cabins that are beginning to show their age. Camber's focus is in safeguarding their customer's interests to ensure an incredibly capable and comfortable cabin that reflects the style and expectations of those they serve..
The Camber team’s expertise ranges from new-build completions and cabin refurbishments to aircraft modifications and heavy maintenance management. Perhaps most important, is that Camber stands as an independent, objective and trusted advisor to their clients. With no completion center affiliation or aircraft trading agenda, Camber safeguards its customers jet interests with complete impartiality. Their business is delivering aviation technical advisory services and unique custom-designed, world-class corporate and private aircraft. With clients across the world, they bring an international perspective to every project and a deep understanding of local influences, expectations and requirements.
"We genuinely enjoy each step of the way" says Chatfield, "from our first client meeting to the first flight of the finished jet."
If you would like more information about this topic, or to schedule an interview with Thomas Chatfield, please email Tina Szylowski at or she may be reached at +1-604-764-7655.
We also invite you to visit Camber's website at: www.camberaviation.com